UP! Your Service Action Steps Review
Strategies and Action Steps to Delight Your Customer Now! The #1 best-seller! Ron Kaufman captures what it takes to get your service going UP! 137 photos and graphics make every learning point attractive and easy to understand. More than 200 industry and award-winning best-practices. Every page is packed with examples and ideas you can put to work today. Guaranteed to keep the pages turning and keep you and your team learning! "Ron Kaufman gets my vote as the best-of-the-best Customer Service writer and presenter in the world today" - Mark Victor Hansen Co-author of best-selling Chicken Soup for the Soul
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